Cancellation and Refund Policy

This policy describes how phyroxia.com (LLC) handles cancellations and refunds for travel packages. It is governed by Law of Ukraine No. 3153-IX On Consumer Protection, Law of Ukraine No. 675-VIII On Electronic Commerce, Law of Ukraine No. 2297-VI On Personal Data Protection, Law of Ukraine No. 1089-IX On Electronic Communications, Law of Ukraine No. 270/96-VR On Advertising, Law of Ukraine No. 324/95-VR On Tourism, and Law of Ukraine No. 222-VIII On Licensing of Types of Economic Activity.

1. Cancellation Windows and Fees

Unless stated otherwise in your booking confirmation: more than 30 days before departure – full refund minus non-refundable supplier fees; 15–30 days – 50% refund; 7–14 days – 25% refund; less than 7 days – no refund.

2. Refund Eligibility and Processing

Refunds are issued to the original payment method within 30 calendar days after a valid cancellation request. Email contact@phyroxia.com or call +380 634 552 7951 to request a refund.

3. Supplier and Partner Agency Rules

Travel packages may be provided by third-party suppliers or partner agencies. Their cancellation and refund policies apply in addition to ours. Where we act as a travel agent, we act under an agreement with a tour operator; tour operator activity may require a license. We will inform you of applicable supplier rules before you confirm your booking.

4. Complaints and Consumer Rights

If you are not satisfied with our handling of your cancellation or refund, file a complaint by emailing contact@phyroxia.com. You may also contact the state consumer protection authority (State Service of Ukraine on Food Safety and Consumer Protection) via their official website or hotline.